Website: flowbinsouthafrica.co.za
Company: Flowbin South Africa
Service Regions: South Africa & SADC (Namibia, Botswana, Lesotho, Eswatini, Mozambique, Zimbabwe)

Flowbin South Africa is committed to supplying high-quality liquid-storage products and providing a transparent, fair, and compliant shopping experience. This Refund & Returns Policy complies with Google Merchant Center rules and applies to all purchases made on our website.

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1. Return Period

Most products purchased on our website may be returned within 14 days from the date you receive your order.

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2. Order Cancellations

You may cancel your order at any time before the order has been dispatched.

To request a cancellation:
Email: sales@flowbinsouthafrica.co.za
Phone/WhatsApp: +27 76 946 9351

Once your cancellation is confirmed in writing, your refund will be processed via the original payment method.

If the order has already been dispatched, it cannot be cancelled. You may still request a return under the standard return policy below.

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3. Delivery Terms

Flowbin South Africa delivers throughout South Africa and the wider SADC region.

Standard Delivery

• Estimated delivery: 3–5 working days (depends on location)
• Delivery window: Monday–Friday, 08:00–17:00

Next-Day Delivery (By Arrangement)

• Available for orders placed before 12:00
• Delivery occurs the next working day between 08:00–17:00

Delivery Acceptance

• A responsible adult must be available to receive and sign for the parcel.
• If delivery fails due to no one being available, a re-delivery fee may apply.
• If you cancel the order after a failed delivery attempt, return shipping costs will be deducted from the refund.

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4. Returns Policy

Products may be returned within 14 days of delivery, provided they meet the eligibility criteria.

To begin a return request, please email: sales@flowbinsouthafrica.co.za
Include your order number and details of the item you wish to return.

Eligible Returns

Items must be:

• Returned within 14 days
• Unused or lightly used
• In original packaging with all manuals and accessories
• In clean, resalable condition

Non-Eligible Returns

Returns cannot be accepted for:

• Heavily used, damaged, or altered items
• Items missing components or packaging
• Custom-built or made-to-order products (unless defective)

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5. Return Method & Fees

How to Return

Returns may be completed by:

• Courier collection arranged by Flowbin South Africa, or
• Customer drop-off at our return address (see below)

Please contact us before sending any return items.

Return Shipping Fees

• Change of mind: Customer pays return courier fees
• Incorrect, faulty, or damaged items: Flowbin South Africa covers all return shipping costs

Restocking Fees

We do not charge restocking fees.

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6. Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection.

Processing Times

• Refunds are processed within 3–5 business days
• Refunds are issued using the original payment method

Refund Scenarios

A. Change of Mind

• Full refund of the product price
• Delivery/shipping fees are not refundable
• Customer pays the return courier cost

B. Faulty, Incorrect, or Damaged Items

You may choose between:

• A full refund, including delivery fees, or
• A replacement unit at no additional charge
  Flowbin South Africa pays all shipping costs in these cases.

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7. How to Request a Return

Email: sales@flowbinsouthafrica.co.za
Call/WhatsApp: +27 959 3730

We will provide return instructions and can arrange courier collection if required.

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8. Return Address

Flowbin South Africa
18 Karakoel St,
Upington, 8800
South Africa

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9. Refund & Replacement Timeframes

Refunds or replacement units are typically completed within 3–5 business days after item inspection.
You will receive written confirmation once the process is completed.