Flowbin South Africa – Privacy Policy
Website: flowbinsouthafrica.co.za
Effective Date: [14/01/2025]

Flowbin South Africa is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase from our website. It complies with Google Merchant Center requirements, the Protection of Personal Information Act (POPIA) of South Africa, and global e-commerce best practices.

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1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Provided voluntarily when you:

• Place an order
• Create an account
• Contact us via email, phone, or WhatsApp
• Subscribe to newsletters
• Submit website forms

This may include:

• Full name
• Phone number
• Email address
• Billing and delivery address
• Company details (if applicable)
• Payment method details (processed securely by our payment gateway)

1.2 Automatically Collected Information

Collected via cookies, analytics tools, and server logs:

• IP address
• Device information
• Browser type
• Pages viewed and time spent
• Referring URLs
• Shopping behaviour

1.3 Cookies & Tracking Technologies

We use cookies for:

• Website functionality
• Shopping cart operations
• Google Analytics
• Google Ads remarketing
• Performance tracking

Users may disable cookies in browser settings, but some site features may not function properly. Privacy Policy

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2. How We Use Your Information

Flowbin South Africa uses personal data for purposes that include:

2.1 Order Processing & Fulfilment

• Processing payments
• Delivery and dispatch
• Order updates and notifications

2.2 Customer Support

• Responding to inquiries
• Warranty and product support
• Returns and refund processing

2.3 Marketing & Communication

• Email newsletters (only with consent)
• Special offers and promotions
• Google Ads and remarketing campaigns

You may opt out of marketing at any time.

2.4 Website Improvement

• SEO optimisation
• Performance enhancement
• Analytics and customer behaviour insight

2.5 Legal & Compliance

• Fraud prevention
• POPIA compliance
• Google Merchant Center policy compliance

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3. How We Share Your Information

We do not sell your personal information. We only share data with trusted service providers when necessary:

3.1 Delivery & Logistics Providers

To deliver your order safely.

3.2 Payment Processors

Secure handling of card payments and electronic transactions.

3.3 Technical & Hosting Providers

Website hosting, analytics, remarketing, and support tools.

3.4 Legal Authorities

Where required by law, court order, or anti-fraud protection.

All partners are required to comply with POPIA and maintain data confidentiality.

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4. Data Protection & Security

We implement strict administrative, technical, and physical safeguards to protect your data, including:

• SSL encryption
• Secure payment gateways
• Anti-fraud monitoring
• Restricted employee data access
• Regular security audits

Despite these measures, no online system is 100% secure; however, we take all reasonable steps to protect your personal information.

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5. Your Rights Under POPIA

You have the right to:

• Access your information
• Correct inaccurate data
• Request deletion where legally permissible
• Object to processing
• Opt-out of marketing
• Request details on how your data is used

To exercise your rights, email: sales@flowbinsouthafrica.co.za

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6. Data Retention

We retain your personal data only as long as necessary for:

• Order fulfilment
• Legal and accounting requirements
• Warranty purposes
• Customer service obligations

After retention periods expire, information is securely deleted.

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7. Third-Party Links

Our website may contain links to external websites. Flowbin South Africa is not responsible for the privacy practices of these third-party sites.

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8. Children’s Privacy

Our website is not intended for persons under 18.
We do not knowingly collect information from minors.

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9. International Data Transfers

If data is transferred outside South Africa (e.g., for cloud hosting), it will be done in accordance with POPIA and industry-standard safeguards.

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10. Google Merchant Center Compliance

This Privacy Policy satisfies Google Merchant Center requirements by:

• Disclosing data collection and usage
• Providing clear opt-out options
• Ensuring transparency in marketing and remarketing
• Providing a method to contact the business
• Explaining all customer rights related to data privacy

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11. Updates to This Policy

We may update this Privacy Policy from time to time to comply with legal requirements or improve transparency.
The revised version will be posted on this page with an updated effective date.

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12. Contact Information

For privacy-related questions or requests, contact:

Flowbin South Africa
Email: sales@flowbinsouthafrica.co.za
Phone/WhatsApp: +27 72 959 3730
Address: 18 Karakoel St, Upington, 8800